Refund and Returns Policy

Terms & Conditions

Last Updated: [27/12/2025]

By accessing and using www.uniqueitembd.com, you agree to comply with the following Terms & Conditions.

1. General

Unique Item BD reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

2. Products & Pricing

  • All product descriptions and prices are subject to change without notice.

  • We strive for accuracy but do not guarantee that product details are error-free.

  • Prices are listed in BDT unless stated otherwise.

3. Orders & Payments

  • Orders are confirmed only after successful payment or order verification.

  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

4. Delivery

  • Delivery timelines are estimates and may vary due to external factors.

  • Unique Item BD is not responsible for delays caused by courier services or unforeseen circumstances.

5. Intellectual Property

All content on this website, including images, logos, text, and designs, is the property of Unique Item BD and may not be used without written permission.

6. Limitation of Liability

Unique Item BD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.

🔄 Refund & Return Policy

Last Updated: [27/12/2025]

At Unique Item BD, customer satisfaction is our priority. Please read our Refund & Return Policy carefully.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective

  • The wrong product was delivered

  • The product is incomplete or missing parts

⚠️ Return requests must be made within 48 hours of delivery.

2. Return Conditions

  • Product must be unused, unwashed, and in original packaging

  • Original invoice or proof of purchase must be provided

  • Returns without valid reasons will not be accepted

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items due to customer misuse

  • Items bought during clearance or special discount offers (unless defective)

4. Refund Process

  • Once the returned product is inspected and approved, the refund will be processed

  • Refunds will be issued via the original payment method or store credit

  • Refund processing may take 7–10 working days

5. Exchange Policy

If the issue qualifies, we may offer an exchange instead of a refund, subject to stock availability.

6. Return Shipping

  • If the return is due to our error, return shipping costs will be covered by Unique Item BD

  • If the return is due to customer preference, shipping costs must be borne by the customer

7. Contact for Returns

To initiate a return or refund request, contact us at:
📧 hello@uniqueitembd.com

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